:root{--navy:#0A1F3A;--navy2:#2E3F5C;--ouro:#C8A14B;--cinza:#F4F6F8;--borda:#E3E7EE;--texto:#333;--suave:#6B7686;--fundo:#fff;
  --baixa:#2E9E5B;--media:#E8B21C;--urgente:#D63B30;--resolvida:#2F6FD6;--andamento:#7A4FD1}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:Inter,system-ui,sans-serif;color:var(--texto);background:var(--cinza);font-size:14px;overflow-x:hidden}
a{color:var(--navy2)}
button{font:inherit;cursor:pointer}
[hidden]{display:none!important}

/* topo */
.topo{background:var(--navy);color:#fff;display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 24px;border-bottom:3px solid var(--ouro);position:sticky;top:0;z-index:1200}
.marca{display:flex;gap:14px;align-items:center;min-width:0}
.logo{font-weight:800;letter-spacing:2px;border:2px solid var(--ouro);color:var(--ouro);padding:6px 10px;border-radius:6px;font-size:13px;text-decoration:none}
.topo h1{margin:0;font-size:20px}.topo p{margin:2px 0 0;opacity:.75;font-size:12px}.topo p a{color:#fff}
.topo-acoes{display:flex;gap:8px}
.zap,.btn-ouro{background:var(--ouro);color:var(--navy);text-decoration:none;font-weight:700;padding:9px 14px;border-radius:8px;font-size:13px;white-space:nowrap;border:0}
.btn-linha{border:1.5px solid currentColor;background:none;color:inherit;text-decoration:none;font-weight:600;padding:8px 13px;border-radius:8px;font-size:13px;white-space:nowrap}

/* hero */
.hero{background:linear-gradient(160deg,var(--navy) 0%,#13305a 100%);color:#fff;padding:34px 24px 40px}
.hero-in{max-width:1500px;margin:0 auto;display:flex;justify-content:space-between;align-items:flex-end;gap:24px;flex-wrap:wrap}
.hero h2{margin:0;font-size:clamp(24px,4vw,38px);line-height:1.1;letter-spacing:-.5px;max-width:720px}
.hero h2 em{font-style:normal;color:var(--ouro)}
.hero p{margin:12px 0 0;opacity:.85;font-size:15px;max-width:620px;line-height:1.5}
.hero-botoes{display:flex;gap:10px;flex-wrap:wrap}
.hero .btn-ouro{font-size:15px;padding:13px 20px}
.hero .btn-linha{font-size:15px;padding:12px 18px;color:#fff}

main{padding:20px 24px;max-width:1500px;margin:0 auto}

/* kpis */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin:-36px 0 16px;position:relative}
.kpi{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:14px 16px;border-top:3px solid var(--navy);box-shadow:0 4px 14px rgba(10,31,58,.06)}
.kpi span{display:block;font-size:11px;text-transform:uppercase;color:var(--suave);font-weight:600;letter-spacing:.4px}
.kpi b{display:block;font-size:26px;color:var(--navy);margin-top:4px}.kpi small{color:var(--suave)}
.kpi.urgente{border-top-color:var(--urgente)}.kpi.urgente b{color:var(--urgente)}
.kpi.resolvida{border-top-color:var(--resolvida)}.kpi.resolvida b{color:var(--resolvida)}
.kpi.ouro{border-top-color:var(--ouro)}

/* cards */
.card{background:#fff;border:1px solid var(--borda);border-radius:12px;padding:16px;min-width:0;margin-bottom:16px}
.card-cab{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:12px;flex-wrap:wrap}
.card h2{margin:0;font-size:15px;color:var(--navy)}.card-cab small{color:var(--suave)}
.grade{display:grid;grid-template-columns:1.3fr 1fr;gap:16px;margin-bottom:16px}.grade .card{margin-bottom:0}

/* filtros do mapa */
.filtros{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.seg{display:flex;border:1px solid var(--borda);border-radius:8px;overflow:hidden;flex-wrap:wrap}
.seg button{border:0;background:#fff;padding:7px 11px;font-size:12px;font-weight:600;color:var(--navy2)}
.seg button+button{border-left:1px solid var(--borda)}
.seg button.on{background:var(--navy);color:#fff}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1px solid var(--borda);background:#fff;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:600;color:var(--navy2);display:inline-flex;align-items:center;gap:6px}
.chip i{width:10px;height:10px;border-radius:50%;display:inline-block}
.chip.off{opacity:.4;text-decoration:line-through}
select,input,textarea{font:inherit;padding:9px 11px;border:1px solid var(--borda);border-radius:8px;background:#fff;color:var(--texto);max-width:100%}
select:focus,input:focus,textarea:focus{outline:2px solid var(--ouro);outline-offset:-1px;border-color:var(--ouro)}

#mapa{height:560px;border-radius:10px;background:#eef1f5;z-index:1}
.legenda{display:flex;flex-wrap:wrap;gap:6px 16px;margin-top:10px;font-size:12px;color:var(--suave)}
.legenda i{display:inline-block;width:11px;height:11px;border-radius:50%;margin-right:5px;vertical-align:-1px}
.legenda i.anel{background:#fff;border:3px solid var(--andamento)}

/* popup */
.leaflet-popup-content{margin:12px 14px;font-family:Inter,system-ui,sans-serif;font-size:13px;min-width:220px}
.pop-cat{font-weight:700;color:var(--navy);font-size:14px}
.pop-end{color:var(--suave);font-size:12px;margin:2px 0 6px}
.pop-desc{margin:0 0 8px;line-height:1.4}
.pop-rod{display:flex;justify-content:space-between;align-items:center;gap:8px}
.pop-rod button{border:0;background:var(--navy);color:#fff;border-radius:6px;padding:6px 10px;font-size:12px;font-weight:600}

/* selos */
.selo{display:inline-block;font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px;color:#fff;white-space:nowrap}
.selo.baixa{background:var(--baixa)}.selo.media{background:var(--media);color:#3a2b00}.selo.urgente{background:var(--urgente)}
.selo.aberta{background:#EDEFF3;color:var(--navy2)}.selo.andamento{background:var(--andamento)}.selo.resolvida{background:var(--resolvida)}.selo.oculta{background:#999}

/* lista de reclamações */
.lista{display:flex;flex-direction:column;gap:8px;max-height:620px;overflow:auto;padding-right:4px}
.item{border:1px solid var(--borda);border-left:4px solid var(--suave);border-radius:10px;padding:10px 12px;background:#fff;cursor:pointer;text-align:left;width:100%}
.item:hover{border-color:var(--navy2)}
.item.baixa{border-left-color:var(--baixa)}.item.media{border-left-color:var(--media)}.item.urgente{border-left-color:var(--urgente)}.item.resolvida{border-left-color:var(--resolvida)}
.item-top{display:flex;justify-content:space-between;gap:8px;align-items:center}
.item-top b{color:var(--navy);font-size:13px}
.item p{margin:4px 0;font-size:13px;line-height:1.4;color:var(--texto);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.item small{color:var(--suave);font-size:12px}
.vazio{color:var(--suave);text-align:center;padding:24px}

/* tabelas / barras */
.tabela{width:100%;border-collapse:collapse;font-size:13px}
.tabela th{background:var(--navy);color:#fff;text-align:left;padding:8px;font-weight:600;font-size:12px;white-space:nowrap}
.tabela td{padding:7px 8px;border-bottom:1px solid var(--borda)}
.tabela td.n{text-align:right;font-variant-numeric:tabular-nums}
.tabela tr.clicavel{cursor:pointer}.tabela tr.clicavel:hover td{background:#F8F5EC}
.barras{display:flex;flex-direction:column;gap:7px}
.barra{display:grid;grid-template-columns:150px 1fr 40px;gap:8px;align-items:center;font-size:13px}
.barra .trilho{background:var(--cinza);border-radius:5px;height:12px;overflow:hidden}
.barra .trilho span{display:block;height:100%;background:var(--navy2);border-radius:5px}
.barra b{text-align:right;color:var(--navy);font-variant-numeric:tabular-nums}

/* formulário */
.form-card{border-top:4px solid var(--ouro);scroll-margin-top:90px}
.form-card>h2{font-size:20px!important;margin-bottom:4px!important}
.form-card>p.sub{color:var(--suave);margin:0 0 18px}
.passos{display:grid;grid-template-columns:1fr 1fr;gap:22px}
.passo h3{margin:0 0 12px;font-size:14px;color:var(--navy);display:flex;align-items:center;gap:8px}
.passo h3 span{background:var(--navy);color:#fff;width:24px;height:24px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:12px}
.campo{display:flex;flex-direction:column;gap:5px;margin-bottom:12px;position:relative}
.campo label{font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--suave);font-weight:600}
.campo label small{text-transform:none;letter-spacing:0;font-weight:500}
.duplo{display:grid;grid-template-columns:2fr 1fr;gap:10px}
.sugestoes{position:absolute;top:100%;left:0;right:0;background:#fff;border:1px solid var(--borda);border-radius:8px;box-shadow:0 8px 24px rgba(10,31,58,.15);z-index:1500;max-height:260px;overflow:auto;margin-top:2px}
.sugestoes button{display:block;width:100%;text-align:left;border:0;background:#fff;padding:9px 12px;border-bottom:1px solid var(--borda)}
.sugestoes button:hover{background:#F8F5EC}
.sugestoes small{color:var(--suave)}
#mapa-form{height:290px;border-radius:10px;background:#eef1f5;z-index:1}
.dica{font-size:12px;color:var(--suave);margin:6px 0 0;display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;align-items:center}
.dica button{border:1px solid var(--borda);background:#fff;border-radius:6px;padding:5px 9px;font-size:12px;font-weight:600;color:var(--navy2)}
.cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:6px}
.cats button{border:1px solid var(--borda);background:#fff;padding:9px 8px;border-radius:8px;font-size:13px;font-weight:600;color:var(--navy2);text-align:left}
.cats button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
textarea{min-height:92px;resize:vertical}
.contador{font-size:11px;color:var(--suave);text-align:right}
.urg{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.urg button{border:2px solid var(--borda);background:#fff;border-radius:10px;padding:10px 8px;text-align:center;font-weight:700;color:var(--navy2)}
.urg button small{display:block;font-weight:500;font-size:11px;color:var(--suave);margin-top:2px}
.urg button i{display:block;width:14px;height:14px;border-radius:50%;margin:0 auto 5px}
.urg button.on.baixa{border-color:var(--baixa);background:#EAF6EF}
.urg button.on.media{border-color:var(--media);background:#FDF6E1}
.urg button.on.urgente{border-color:var(--urgente);background:#FCECEA}
.aceite{display:flex;gap:8px;align-items:flex-start;font-size:12px;color:var(--suave);line-height:1.45;margin:4px 0 14px}
.aceite input{margin-top:2px;flex:none}
.isca{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.enviar{width:100%;background:var(--navy);color:#fff;border:0;border-radius:10px;padding:14px;font-size:15px;font-weight:700}
.enviar:disabled{opacity:.6}
.erro{background:#FCECEA;color:#8a1f17;border-radius:8px;padding:10px 12px;font-size:13px;margin-bottom:10px}
.sucesso{text-align:center;padding:26px 10px}
.sucesso .ok{width:58px;height:58px;border-radius:50%;background:var(--baixa);color:#fff;font-size:30px;display:inline-flex;align-items:center;justify-content:center}
.sucesso h3{font-size:20px;color:var(--navy);margin:12px 0 6px}
.sucesso p{color:var(--suave);margin:0 auto 16px;max-width:460px;line-height:1.5}
.sucesso .botoes{display:flex;gap:8px;justify-content:center;flex-wrap:wrap}
.sucesso .btn-linha{color:var(--navy2)}

/* detalhe (modal) */
.modal{position:fixed;inset:0;background:rgba(10,31,58,.55);z-index:2000;display:flex;align-items:center;justify-content:center;padding:16px}
.modal-box{background:#fff;border-radius:14px;max-width:560px;width:100%;max-height:90vh;overflow:auto;padding:20px;position:relative}
.modal-box .fechar{position:absolute;top:10px;right:10px;border:0;background:var(--cinza);width:32px;height:32px;border-radius:50%;font-size:18px;color:var(--navy)}
.modal-box h3{margin:0 40px 4px 0;color:var(--navy);font-size:18px}
.modal-box .end{color:var(--suave);margin:0 0 12px}
.modal-box .desc{font-size:15px;line-height:1.5;margin:12px 0}
.nota{background:#EEF3FC;border-left:3px solid var(--resolvida);padding:10px 12px;border-radius:6px;margin:12px 0;font-size:13px}
.linha-tempo{list-style:none;margin:14px 0;padding:0 0 0 14px;border-left:2px solid var(--borda)}
.linha-tempo li{position:relative;margin-bottom:10px;font-size:13px}
.linha-tempo li::before{content:"";position:absolute;left:-20px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--navy2)}
.linha-tempo small{color:var(--suave);display:block}
.modal-acoes{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.modal-acoes button,.modal-acoes a{flex:1;min-width:150px;text-align:center}
.btn-navy{background:var(--navy);color:#fff;border:0;border-radius:8px;padding:10px 14px;font-weight:700;font-size:13px;text-decoration:none}

/* sobre / autor / rodapé */
.sobre p{line-height:1.6;max-width:900px}
.faq details{border-top:1px solid var(--borda);padding:10px 0}
.faq summary{font-weight:600;color:var(--navy);cursor:pointer}
.faq p{margin:8px 0 0;color:var(--texto)}
.autor{padding:0 24px 20px;max-width:1500px;margin:0 auto}
.autor-card{background:var(--navy);color:#fff;border-radius:14px;padding:22px;display:flex;gap:20px;align-items:center;border-bottom:3px solid var(--ouro)}
.autor-card img{width:96px;height:96px;border-radius:50%;object-fit:cover;border:3px solid var(--ouro);flex:none}
.autor-card small{color:var(--ouro);font-weight:700;letter-spacing:1px;font-size:11px}
.autor-card h3{margin:2px 0 6px}
.autor-card p{margin:0 0 12px;opacity:.85;line-height:1.5;max-width:760px}
.autor-botoes{display:flex;gap:8px;flex-wrap:wrap}
.autor-botoes .btn-linha{color:#fff}
footer{text-align:center;color:var(--suave);font-size:12px;padding:10px 24px 30px}
footer p{margin:4px 0}

.carregando{position:fixed;bottom:16px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:999px;font-size:13px;z-index:3000}
.toast{position:fixed;bottom:16px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:10px;font-size:13px;z-index:3000;box-shadow:0 6px 20px rgba(0,0,0,.2)}

@media (max-width:1000px){.grade,.passos{grid-template-columns:1fr}}
@media (max-width:640px){
  .topo{padding:10px 16px}.topo p{display:none}.topo h1{font-size:17px}.topo .zap{display:none}
  .hero{padding:24px 16px 44px}main{padding:16px}.autor{padding:0 16px 16px}
  #mapa{height:420px}
  .autor-card{flex-direction:column;text-align:center}.autor-botoes{justify-content:center}
  .barra{grid-template-columns:110px 1fr 34px}
  .duplo{grid-template-columns:1fr 90px}
  .urg button small{display:none}
}

/* bloco SEO (renderizado no servidor) */
.seo h2{font-size:15px}
.seo-h3{font-size:14px;color:var(--navy);margin:16px 0 8px}
.seo-bairros{list-style:none;padding:0;margin:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:6px 16px}
.seo-lista{margin:0;padding-left:18px;line-height:1.8}
.seo small{color:var(--suave)}
.seo a{color:var(--navy2);font-weight:600}
.passos>*,.duplo>*{min-width:0}
.campo input,.campo select,.campo textarea{width:100%}

/* autor (rodapé) */
.autor-card{align-items:flex-start;padding:28px}
.autor-card img{width:120px;height:120px}
.autor-bio{max-width:820px}
.autor-motivo{background:rgba(255,255,255,.06);border-left:3px solid var(--ouro);border-radius:8px;padding:12px 14px;margin:0 0 14px;max-width:820px}
.autor-motivo b{color:var(--ouro);font-size:13px}
.autor-motivo p{margin:6px 0 0}
.autor-redes{display:flex;gap:8px 18px;flex-wrap:wrap;margin:0 0 14px}
.autor-redes a{color:#fff;text-decoration:none;display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:13px;opacity:.9}
.autor-redes a:hover{opacity:1;color:var(--ouro)}
@media (max-width:640px){.autor-card{align-items:center}.autor-redes{justify-content:center}.autor-motivo{text-align:left}}

/* ===== celular (revisão completa) ===== */
.cta-fixo{display:none}
@media (max-width:640px){
  body{font-size:15px}
  /* campos com 16px: o iPhone não dá zoom ao tocar */
  input,select,textarea{font-size:16px!important;min-height:46px}
  textarea{min-height:110px}
  /* alvos de toque com no mínimo 44px */
  .seg{width:100%}.seg button{flex:1;min-height:44px;font-size:13px}
  .chip{min-height:40px;padding:8px 14px;font-size:13px}
  .filtros{gap:8px}.filtros select{flex:1 1 100%;width:100%}
  .cats{grid-template-columns:1fr 1fr}.cats button{min-height:46px;font-size:14px}
  .urg button{min-height:72px;padding:12px 4px}
  .sugestoes button{min-height:52px;padding:10px 12px}
  .dica{flex-direction:column;align-items:stretch}.dica button{min-height:46px;font-size:14px}
  .enviar{min-height:54px;font-size:16px}
  .pop-rod button,.modal-acoes .btn-navy,.modal-acoes .btn-ouro{min-height:46px;display:flex;align-items:center;justify-content:center}
  .item{padding:12px}
  /* topo e hero */
  .logo{padding:5px 8px;font-size:12px}
  .topo .btn-linha{padding:8px 11px;font-size:13px}
  .hero h2{font-size:26px}.hero p{font-size:15px}
  .hero-botoes{width:100%}.hero-botoes a{flex:1;text-align:center}
  .hero .btn-ouro,.hero .btn-linha{padding:13px 10px;font-size:15px}
  /* números */
  .kpis{grid-template-columns:1fr 1fr;gap:8px}.kpi{padding:12px}.kpi b{font-size:22px}
  .kpi:last-child:nth-child(odd){grid-column:1/-1}
  /* cards e listas */
  .card{padding:14px;border-radius:12px}
  .card-cab input{flex:1 1 100%!important;max-width:none!important;width:100%}
  #mapa{height:62vh;min-height:360px}
  #mapa-form{height:260px}
  .lista{max-height:480px}
  .barra{grid-template-columns:105px 1fr 28px;font-size:13px}
  .tabela{font-size:13px}.tabela th,.tabela td{padding:8px 6px}
  /* formulário */
  .form-card>h2{font-size:20px!important}
  .duplo{grid-template-columns:1fr 92px}
  .duplo.bairro-cep{grid-template-columns:1fr 1fr}
  .duplo.contato{grid-template-columns:1fr!important}
  /* detalhe vira "gaveta" de baixo pra cima */
  .modal{align-items:flex-end;padding:0}
  .modal-box{border-radius:18px 18px 0 0;max-height:88vh;padding:22px 18px calc(18px + env(safe-area-inset-bottom))}
  .modal-acoes{flex-direction:column}.modal-acoes button,.modal-acoes a{min-width:0}
  /* botão fixo de registrar */
  .cta-fixo{display:flex;position:fixed;left:12px;right:12px;bottom:calc(12px + env(safe-area-inset-bottom));z-index:1300;
    background:var(--ouro);color:var(--navy);font-weight:800;font-size:16px;min-height:54px;border-radius:14px;
    align-items:center;justify-content:center;text-decoration:none;box-shadow:0 8px 24px rgba(10,31,58,.35);transition:transform .2s,opacity .2s}
  .cta-fixo.some{transform:translateY(120%);opacity:0;pointer-events:none}
  footer{padding-bottom:90px}
  .seo-bairros{grid-template-columns:1fr}
  .autor-card{padding:22px 16px}
  .leaflet-popup-content{min-width:200px;font-size:14px}
}
@media (max-width:360px){
  .hero h2{font-size:23px}
  .topo h1{font-size:15px}
  .kpi b{font-size:20px}.kpi span{font-size:10px}
  .cats{grid-template-columns:1fr}
  .urg button{font-size:13px}
}
.grade>*{min-width:0}
@media (max-width:640px){
  .seo-lista li,.seo-bairros li{padding:6px 0}
  .seo-lista a,.seo-bairros a{display:inline-block;padding:4px 0}
}